Returns Policy

By placing the order on our store, you accept our shipping/return policy. 
We suggest you to read our Return Policies carefully before filing any claim. Make sure that the product is eligible for any claim to avoid any dissatisfaction.

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

Returns are only accepted after approval by our customer support. To begin a return or any other query, please contact the support team at support@asseia.com within 14 calendar days from the date package is delivered.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Returns will only be accepted via the provided shipping return label. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Change of mind is not an acceptable reason for any claim of return, refund, or exchange. While ordering print-on-demand products, please make sure to check the size chart and color carefully.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Depending on the reason of the return request, the refund may be issued minus the original and return shipping costs.

Any product that you return must be in its original condition and packaging. Items altered by you in any way after receiving are not eligible for return. Please keep the package return receipt with you and email us its pictures so that we can keep track of the package.
While placing the order, please be considerate of choosing the correct size, color, and other details. Please check the details twice before confirming the order to avoid any return or exchange claims afterward. 

Packages that are rejected or refused to receive upon delivery, abandoned, or packages returned outside the designated return process are not accepted as a return.   
Items that are bought with store credit or gift card are not eligible for return. The gift cards and store credits issued by us are not exchangeable or refundable.

For undelivered or lost packages, please file a claim within 40 calendar days of the dispatch date. Claim filed after the mentioned time bracket will not be accepted.   
If you did not receive your package and it is marked by the courier as delivered, it will not be considered lost. Please file a claim with the courier.
In order to avoid delivery issues, please ensure that you mention your proper, complete address on the checkout. The items that are returned because of incomplete addresses are not eligible for refund or store credit.
Cancellations/changes in order are accepted within 60 minutes if the order is not shipped. After your order has been dispatched from our warehouse and assigned a tracking number canceling/retrieving the package becomes virtually impossible.

We try to ensure that the quality of both the product and packaging is perfect. But considering that logistic companies do the shipping, we cannot guarantee you completely undamaged packaging. So any return, refund or claims on product packing are unaccepted. However, if the product is received in a damaged state, kindly let us know so we can make possible amends.

Packages returned to our warehouse due to incorrect addresses or undeliverable locations will be refunded. 

Any returned item that falls outside our Return Policy or is not eligible for refund or store credit is discarded by us. 

Notes:

Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.

Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, asseia will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.

-The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, Your clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, asseia takes no responsibility if products have been lost.

-asseia cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.

 Incorrect or Missing Products.
asseia has a strict quality control process before products are dispatched. asseia will deal with incorrect or missing products as follows:

a.
 For incorrect products, asseia offers a full refund or replacement.

b.
 For products with wrong color, size which doesn't affect product function, etc., asseia offers a refund or resend if you provide a screenshot of your clients' complaint including name, content and date.

c.
 For parts missing which doesn’t affect product function, asseia may refund partially or resend the missing part; for parts missing which affect product function, asseia will resend the product only.

Notes:

For size problem, asseia will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.

 Force Majeure.
asseia takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, asseia will notify you by email.

 Unacceptable Disputes.
asseia  shall not accept any unreasonable disputes, including but not limited to:

+ The buyer does not like it.

+ The product description is not real.

+ Products smell unusual.

+The shipping address was provided incorrectly.

+ Product difference was negotiated in advance.

+ Tracking information deleted by logistics companies or local post offices.

+ In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.